Privacy policy
Privacy Policy - San Diego Car Stereo
SCOPE OF THIS POLICY
This Privacy Policy applies to both online and in-store interactions with San Diego Car Stereo, including all of our retail locations.
Data Collection Differences:
Online Purchases (via sdcarstereo.com): When you visit our website or make an online purchase, we collect:
• Device Information (cookies, IP addresses, browsing behavior, pages viewed)
• Order Information (name, address, payment details, email, phone number)
• Marketing interaction data (email opens, clicks, website behavior)
In-Store Purchases (at retail locations): When you make a purchase at one of our physical retail locations, we collect:
• Order Information only (name, contact information, purchase details, payment information)
• Email address if you voluntarily opt in to marketing communications
• We do NOT collect browsing behavior, cookies, device information, or IP addresses during in-store transactions
Both online and in-store data are subject to the same privacy protections, security measures, and your rights as described in this policy.
OVERVIEW
San Diego Car Stereo ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, and share your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may collect the following types of personal information:
Note: The data collection methods described below apply primarily to online interactions. In-store purchases involve only the collection of information necessary to complete your transaction and communicate with you about your purchase.
Device Information: Automatically collected details about your device, including:
• Web browser type
• IP address
• Time zone
• Cookies installed on your device
• Pages or products viewed
• Websites or search terms that referred you to our site
• Interaction data with the website
We collect Device Information using technologies such as:
• Cookies: Data files placed on your device.
• Log Files: Tracking actions on the site, including IP address, browser type, ISP, and timestamps.
• Web Beacons, Tags, and Pixels: Electronic files to record browsing behavior.
Order Information: Details provided during the purchase process, including:
• Name
• Billing and shipping addresses
• Payment information (e.g., credit card details)
• Email address
• Phone number
Communication Preferences: If you opt in to receive marketing communications, we collect your email address and, where applicable, mobile phone number for SMS messaging.
When we refer to "Personal Information" in this Privacy Policy, it includes Device Information, Order Information, and Communication Preferences.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to:
• Fulfill orders, including processing payments, arranging shipping, and providing confirmations.
• Communicate with you about orders or inquiries.
• Screen for potential fraud or risks using automated fraud detection systems.
• Improve our website's functionality and user experience by analyzing browsing behavior.
• Provide targeted advertisements or marketing communications aligned with your preferences.
• Send promotional emails and SMS messages about new products, special offers, or other information we think you may find interesting (with your consent where required).
• Personalize your shopping experience based on your browsing and purchase history.
SMS MARKETING PROGRAM
San Diego Car Stereo offers a mobile SMS (text message) marketing program to provide you with updates, promotions, abandoned cart reminders, and other notifications related to our products and services.
SMS Abandoned Cart Tracking
San Diego Car Stereo's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS if you have opted into our SMS marketing program.
Information We Collect for SMS Marketing
When you opt into our SMS marketing program, we collect:
• Your mobile phone number
• Your consent to receive SMS marketing messages
• Information about your shopping activity on our website (including abandoned carts)
• Your interactions with our SMS messages (delivery status, click-through rates)
How We Use Your Phone Number
We use the phone numbers we collect to:
• Send you promotional offers and sales notifications
• Remind you about items left in your shopping cart
• Provide order updates and shipping notifications
• Send welcome messages when you first subscribe
• Communicate information about our products and services that may interest you
SMS Opt-In and Consent
By subscribing to our SMS marketing program, you consent to receive automated marketing text messages from San Diego Car Stereo at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
You can opt-out at any time by texting STOP to the number from which you received our messages, or by contacting us at support@sdcarstereo.com.
Third-Party Data Sharing for SMS Marketing
SMS Marketing Service Provider:
We use Klaviyo as our SMS marketing platform. When you opt into our SMS program, your phone number and consent information are shared with Klaviyo to facilitate the delivery of our text messages.
Important Note About Third-Party Data Sharing:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.
We do not sell, rent, or share your SMS opt-in data with non-affiliated third parties. Your SMS consent and phone number information is used solely for the purpose of delivering text messages from San Diego Car Stereo and is protected in accordance with this privacy policy and applicable laws.
Location Tracking and Location-Based Services
Our Use of Location Data:
San Diego Car Stereo may collect location data from your device to provide location-based services and improve your experience. This location data is collected when you use our website or mobile services and have enabled location services on your device.
How We Use Location Data:
• To provide localized product recommendations
• To show you our nearest store locations
• To customize promotional offers based on your geographic area
• To improve our services and understand customer demographics
Your Location Privacy:
Location data is collected only with your explicit consent through your device settings. You can disable location services at any time through your device settings. Location data collected is not shared with third parties except as necessary to provide our services or as required by law.
AUTOMATED DECISION MAKING
We use automated systems and algorithms to:
• Detect and prevent fraudulent transactions
• Personalize product recommendations based on your browsing behavior
• Deliver targeted advertising content
• Analyze website usage patterns to improve functionality
These automated processes help us protect our business and enhance your shopping experience. If you have concerns about automated decision making, please contact us at support@sdcarstereo.com.
PAYMENT INFORMATION SECURITY
Payment information is processed securely through our PCI-compliant payment processors, including Shopify Payments and other trusted third-party payment gateways. We do not store complete credit card numbers, CVV codes, or full payment card data on our servers. All payment transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology and handled in accordance with Payment Card Industry Data Security Standards (PCI DSS). Your payment information is transmitted directly to our payment processors and is never stored in our systems.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content.
Types of cookies we use:
• Essential Cookies: Required for basic site functionality, such as shopping cart operations and secure checkout processes. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site, including pages visited, time spent, and navigation patterns.
• Marketing Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior.
• Preference Cookies: Remember your settings and preferences for future visits.
Managing Your Cookie Preferences:
You can control and manage cookies through your browser settings. Most browsers allow you to:
• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser
Please note that disabling certain cookies may limit the functionality of our website and affect your user experience.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with trusted third parties to enhance our services:
• Shopify: Our e-commerce platform.
• Google Analytics: For understanding website usage.
• Payment Processors: To securely process transactions (e.g., Shopify Payments, PayPal, Stripe).
• Shipping Carriers: To fulfill and deliver your orders (USPS, UPS, FedEx).
• Email Marketing Services: To send promotional communications (with your consent).
• SMS Marketing Services (Klaviyo): To send text message promotions (with your explicit consent).
Additionally, we may disclose your Personal Information:
• To comply with legal obligations, subpoenas, court orders, or requests from law enforcement authorities.
• To protect our rights, property, or safety, or those of others.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties for their own marketing purposes.
BEHAVIORAL ADVERTISING
We use your Personal Information to provide targeted advertisements across various platforms.
You can opt out of targeted advertising:
• Facebook: Ad Settings
• Google: Ad Settings
• Bing: Ad Settings
You can also opt out via the Digital Advertising Alliance.
EMAIL MARKETING
If you provide your email address, we may send you marketing communications about our products, services, and promotions. Each marketing email includes an unsubscribe link, typically located at the bottom of the message, allowing you to opt out at any time. You may also contact us directly at support@sdcarstereo.com to request removal from our email marketing list.
Please note that even if you opt out of marketing emails, we will continue to send transactional emails related to your orders, account information, and customer service inquiries.
SMS MARKETING
With your express written consent, we may send you promotional text messages about special offers, new products, and other marketing communications. By providing your mobile phone number and opting in to SMS marketing, you agree to receive such messages at the number provided.
Message Frequency: Message frequency varies based on your interaction with our services and ongoing promotions.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.
Opt-Out: You may opt out of SMS marketing at any time by:
• Replying "STOP" to any marketing text message
• Contacting us at support@sdcarstereo.com
After opting out, you will receive one final confirmation message. Please note that opting out of marketing messages will not affect transactional SMS notifications related to your orders.
Help: For assistance with SMS marketing, reply "HELP" to any message or contact support@sdcarstereo.com.
We will not share your mobile phone number with third parties for their own marketing purposes without your explicit consent.
DO NOT TRACK
We do not alter our data collection practices when we detect a "Do Not Track" signal from your browser.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms, or external resources. San Diego Car Stereo is not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party websites you visit, as their practices may differ from ours. When you click on a third-party link, you leave our website and are subject to the terms and privacy policies of the external site.
DATA SECURITY
San Diego Car Stereo takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures include:
• Encryption: SSL/TLS encryption for data transmission during checkout and account access
• Secure Servers: Industry-standard firewalls and secure server infrastructure
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Regular Security Assessments: Ongoing monitoring and updates to our security practices
• PCI Compliance: Adherence to Payment Card Industry Data Security Standards
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access to your account.
YOUR RIGHTS
If you are a resident of certain jurisdictions, such as the European Economic Area (EEA), you have specific rights:
• Access: Request details of the personal information we hold about you.
• Correction: Request updates or corrections to your personal data.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Objection: Object to our processing of your personal information.
• Restriction: Request that we limit the processing of your personal information.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent to processing where we rely on consent as the legal basis.
To exercise these rights, contact us at support@sdcarstereo.com.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know: You may request information about:
• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purpose for collecting or selling personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we have collected about you
Right to Delete: You may request deletion of your personal information that we have collected, subject to certain exceptions such as:
• Completing transactions or providing requested goods or services
• Detecting and protecting against security incidents or fraudulent activity
• Complying with legal obligations
• Internal uses reasonably aligned with your expectations
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: We do not sell your personal information to third parties. If our practices change in the future, we will update this policy and provide a clear mechanism to opt out of such sales. We may share your information with third parties for targeted advertising purposes, which may be considered "sharing" under California law. You may opt out of this sharing through the cookie and advertising opt-out mechanisms described in this policy.
Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than those permitted under California law.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not:
• Deny you goods or services
• Charge different prices or rates for goods or services
• Provide a different level or quality of goods or services
• Suggest that you will receive a different price or quality of goods or services
How to Exercise Your California Rights:
To submit a request to know, delete, or correct your personal information, please contact us at:
Email: support@sdcarstereo.com
We will verify your identity before processing your request. Verification may require you to:
• Provide your name, email address, and order information
• Confirm access to the email address or phone number associated with your account
• Provide additional information if necessary to verify high-risk requests
You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written authorization or a power of attorney, and we may require verification of both the agent's authority and your identity.
California "Shine the Light" Law:
California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your explicit consent. If you have questions about this practice, please contact us at support@sdcarstereo.com.
Response Timing:
We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
• Order Information: Retained for a minimum of 7 years to comply with tax, accounting, and legal requirements, or until you request deletion (subject to legal exceptions).
• Device Information: Retained for up to 2 years or as necessary for improving website performance and functionality.
• Marketing Information: Retained until you opt out or request deletion.
• Account Information: Retained for the duration of your account's active status and for a reasonable period thereafter for legal and business purposes.
If you request deletion of your personal information, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes.
INTERNATIONAL DATA TRANSFERS
San Diego Car Stereo operates exclusively within the United States. Your information is collected, processed, and stored on servers located in the United States. By using our website and providing your personal information, you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your country of residence.
If you are located outside the United States, please be aware that the information you provide will be transferred to and processed in the United States, where our servers and business operations are located.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, operations, legal requirements, or technology. Any changes will be posted on this page with an updated "Last Updated" date at the top of the policy. Material changes will be highlighted or communicated to you via email or a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.
MINORS
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately at support@sdcarstereo.com.
CONTACT US
For questions about our privacy practices, to exercise your privacy rights, or to file a complaint, please contact us:
Email: support@sdcarstereo.com
Mailing Address:
San Diego Car Stereo
4220 Convoy St
San Diego, CA 92111
We will respond to your inquiry within a reasonable timeframe, typically within 10 business days for general inquiries and within the timeframes specified by applicable law for privacy rights requests.
Last Updated: 12/03/2025