Cancellation policy

Order Cancellation Policy - San Diego Car Stereo

IMPORTANT: SCOPE OF THIS POLICY

This Order Cancellation Policy applies EXCLUSIVELY to orders placed through the San Diego Car Stereo website (sdcarstereo.com).

Why this matters:

In-store purchases are completed immediately at the time of sale and cannot be "cancelled" in the traditional sense
In-store purchases may be eligible for return or exchange according to our in-store policies. Please contact the store location where you made your purchase or speak with a store manager.
This cancellation policy is designed specifically for online orders that have not yet been fulfilled or shipped

If you made an in-store purchase and wish to return or exchange it, please contact the store location where you made your purchase directly.

If you placed an order online and wish to cancel it, continue reading this policy for complete instructions and timeframes.

OVERVIEW

This Order Cancellation Policy explains the terms and conditions under which customers may cancel online orders placed with San Diego Car Stereo. By placing an order on our website, you agree to the terms outlined in this policy.

This policy should be read in conjunction with our Terms of Service, Shipping Policy, and Returns & Refund Policy.

CANCELLATION WINDOW

San Diego Car Stereo processes and ships orders quickly to ensure prompt delivery. Because of our fast fulfillment process, order cancellations are only accepted within a limited timeframe.

Free Cancellation Period: 6-12 Hours

Customers may cancel their order free of charge if the cancellation request is submitted within 6-12 hours of placing the order.

Why the short window?

We ship most orders the same business day or next business day
Orders are processed and prepared for shipment immediately after placement
Once an item is shipped, it cannot be recalled from the carrier
Our goal is to get your products to you as quickly as possible

After 6-12 Hours But Before Shipment:

If you need to cancel after the 6-12 hour window but before your order has shipped, you must call us immediately at (619) 928-5622 during business hours. We will attempt to stop the shipment if possible, but this is not guaranteed. If we cannot stop the shipment, standard return procedures will apply.

HOW TO CANCEL YOUR ORDER

To request a cancellation, follow these steps immediately:

Step 1: Act Quickly

Cancellation requests must be submitted within 6-12 hours of order placement
Check your order confirmation email for the exact time your order was placed

Step 2: Contact Us

For cancellations within 6-12 hours: Email support@sdcarstereo.com with the following information:

Subject Line: "ORDER CANCELLATION - [Your Order Number]"
Your full name
Order number (found in your confirmation email)
Email address used for the purchase
Brief reason for cancellation (optional but helpful)

For urgent cancellations after 6-12 hours but before shipment: Call us immediately at (619) 928-5622 during business hours. Email requests after the 6-12 hour window may not be processed in time.

Step 3: Await Confirmation

We will review your cancellation request and confirm whether your order can be cancelled
If your order has not yet been shipped, we will cancel it and issue a full refund
If your order has already been shipped, we will notify you and provide return instructions

Response Time:

Email cancellation requests (within 6-12 hours): We aim to respond within 2-4 business hours during business hours
Phone cancellation requests (after 6-12 hours): Immediate response during business hours
Requests submitted outside business hours will be processed the following business day

Our Business Hours: Monday-Saturday, 9:00 AM - 5:00 PM PST

CANCELLATION ELIGIBILITY

Eligible for Free Cancellation:

Orders where cancellation request is received within 6-12 hours of order placement
Orders that have not yet been processed for shipment
Orders that have not been assigned a tracking number
Duplicate orders placed accidentally (see Duplicate Orders section)

May Be Eligible (Contact Required):

Orders where cancellation request is received after 6-12 hours but before shipment (call us immediately at (619) 928-5622)
Success depends on whether we can stop the fulfillment process in time

Not Eligible for Cancellation:

Orders that have already been shipped (tracking number assigned)
Orders that have been delivered
Special orders or custom items (see Special Orders section below)
Final sale, clearance, or "as-is" items

SPECIAL ORDERS AND CUSTOM ITEMS

IMPORTANT: Special orders and custom items are NON-CANCELLABLE once confirmed.

What are special orders? Special orders are items that are not currently in stock and must be ordered specifically for you from our suppliers or manufacturers. These items cannot be resold if you change your mind.

Special Order Process:

When you place an order for an item that is not in stock, we will contact you by phone to inform you that it is a special order
We will provide you with an estimated delivery timeframe for the special order item
You must make a decision immediately: Proceed with the special order or cancel the order at no charge
Once you confirm and give us authorization to proceed, the order becomes non-cancellable and non-returnable
If you do not respond to our special order confirmation request within a reasonable timeframe, we may cancel the order

Special orders cannot be cancelled or returned for any reason once you have authorized us to proceed. Please make sure you are certain about your purchase before confirming a special order.

Examples of special orders:

Out-of-stock items ordered from manufacturers
Custom-built speaker boxes or enclosures
Special configuration products
Items not regularly stocked by San Diego Car Stereo

If you are unsure whether your order qualifies as a special order, we will clearly communicate this to you before processing.

CANCELLATIONS AFTER SHIPMENT

If your cancellation request is received after your order has already shipped, you have two options:

Option 1: Refuse Delivery

When the shipping carrier attempts delivery, you may refuse to accept the package.

Consequences of Refusing Delivery:

The package will be returned to San Diego Car Stereo
You will be charged return shipping costs, which will be deducted from your refund
Return shipping costs typically range from $10-$50 depending on package size and weight
A 10-15% restocking fee will be applied
Refund will be processed once we receive the refused package (typically 7-14 business days)

Option 2: Accept Delivery and Return

Accept the package and follow our standard return process.

Return Process for Post-Shipment Cancellations:

You must obtain return authorization (see our Returns & Refund Policy)
You are responsible for return shipping costs
A 10-15% restocking fee will apply
Items must be returned in new, unused condition with all original packaging
Refund will be processed within 48 hours of receiving and inspecting the returned item

For complete details on returns, please refer to our Returns & Refund Policy.

ORDER MODIFICATIONS

Can I modify my order instead of cancelling?

Order modifications (changing items, quantities, shipping address, etc.) may be possible if requested within the same 6-12 hour cancellation window or immediately by phone thereafter.

To request an order modification:

Email support@sdcarstereo.com or call (619) 928-5622 immediately
Use subject line "ORDER MODIFICATION - [Your Order Number]" for emails
Include your order number and the specific changes you need
We will confirm whether the modification is possible

Common Modifications:

Address Changes:

May be possible if order has not shipped
Provide the corrected complete shipping address immediately
We cannot redirect packages once they are in transit with the carrier

Item Changes:

May be possible if items have not been picked and packed
Depending on the change, we may need to cancel the original order and have you place a new order
Price differences will be charged or refunded accordingly

Quantity Changes:

May be possible if order has not been processed
Additional items will be charged; reduced quantities will be refunded

Payment Method Changes:

Not possible after order is placed due to PCI compliance and fraud prevention
You must cancel the order and place a new order with the correct payment method

Not Possible:

Modifications after the order has shipped
Changes to special orders once confirmed
Modifications outside the 6-12 hour window unless you call us immediately

DUPLICATE OR ACCIDENTAL ORDERS

If you accidentally placed a duplicate order or made an error during checkout:

Contact us immediately at support@sdcarstereo.com or call (619) 928-5622
Use "DUPLICATE ORDER" in the subject line for emails
Provide both order numbers (if applicable) and explain the situation
We will cancel the duplicate order at no charge if it has not yet shipped

Important Notes:

We are not responsible for duplicate orders that result from multiple clicks, browser refreshes, or resubmitting payment forms
Always wait for order confirmation before clicking "Place Order" or "Submit Payment" again
Check your email for order confirmation before attempting to reorder
Duplicate orders will be cancelled free of charge once verified

REFUNDS FOR CANCELLED ORDERS

Free Cancellation (Within 6-12 Hours, Before Shipment):

Full refund issued to your original payment method
No fees or deductions
Refund processed within 24-48 hours of cancellation confirmation
Refund appears in your account within 3-10 business days depending on your financial institution

Late Cancellation or Refused Delivery:

Refund minus return shipping costs
Restocking fee of 10-15% will be applied
Refund processed within 48 hours of receiving the refused/returned package
Refund appears in your account within 3-10 business days

Special Orders:

No refunds for confirmed special orders
If cancelled before confirmation, full refund issued

PAYMENT AUTHORIZATION HOLDS

When you place an order, your credit card or payment method is authorized immediately. If you cancel your order:

The authorization hold will be released by San Diego Car Stereo within 24-48 hours
Depending on your bank or credit card issuer, it may take 3-10 business days for the hold to be completely released from your account
The authorization is not a charge - it is a temporary hold that reserves the funds
If you have questions about authorization holds or timeline, contact your financial institution

If you see both an authorization hold and a pending charge, this is normal during processing. Once the cancellation is confirmed, both will be removed.

COMPANY-INITIATED CANCELLATIONS

San Diego Car Stereo reserves the right to cancel orders at our discretion in the following circumstances:

Reasons We May Cancel Your Order:

Product unavailability or discontinuation
Pricing errors on our website
Payment authorization failures or declined payments
Suspected fraudulent activity or high-risk transactions
Shipping restrictions or carrier issues
Inability to verify customer information
Violation of our Terms of Service
Acts of God, natural disasters, or other force majeure events
Compliance with applicable laws or regulations
Special order items that cannot be obtained from suppliers

If we cancel your order:

You will be notified immediately via email
You will receive a full refund with no fees or penalties
Refund will be processed within 24-48 hours
We will explain the reason for cancellation when possible

We apologize for any inconvenience caused by company-initiated cancellations and will work to resolve the issue or suggest alternatives when possible.

CALIFORNIA CONSUMER RIGHTS

San Diego Car Stereo complies with California consumer protection laws regarding order cancellations and refunds.

California Civil Code Section 1584.5: Consumers have the right to cancel certain transactions within specified timeframes. This cancellation policy is clearly disclosed prior to purchase.

California Business and Professions Code Section 17200 (Unfair Competition Law): We do not engage in unfair or deceptive business practices. Our cancellation terms are clearly stated and fairly applied.

Consumer Complaints: California residents may contact the Consumer Information Division of the California Department of Consumer Affairs:

Address: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
Phone: (800) 952-5210 or (916) 445-1254
Website: www.dca.ca.gov

TIPS FOR AVOIDING CANCELLATIONS

To ensure you're satisfied with your purchase and avoid the need to cancel:

✓ Double-check your cart before completing your purchase
✓ Verify your shipping address is correct and complete
✓ Review product compatibility with your vehicle before ordering
✓ Contact us with questions before placing your order (support@sdcarstereo.com)
✓ Read product descriptions carefully to ensure the item meets your needs
✓ Check for promo codes before checking out to avoid placing duplicate orders
✓ Only click "Place Order" once and wait for confirmation
✓ For special orders, make sure you're committed before confirming
✓ Save our phone number (619) 928-5622 in case you need urgent assistance

CONTACT US

For order cancellations, modifications, or questions about this policy, please contact us:

Within 6-12 Hours (Email):
Email: support@sdcarstereo.com
Subject Line: "ORDER CANCELLATION - [Your Order Number]"

After 6-12 Hours (Phone - Urgent):
Phone: (619) 928-5622
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST

Mailing Address:
San Diego Car Stereo
4220 Convoy St
San Diego, CA 92111

IMPORTANT REMINDER: Time is critical! Contact us within 6-12 hours of placing your order for free cancellation. After 6-12 hours, call us immediately if you need to cancel.

CHANGES TO THIS POLICY

San Diego Car Stereo reserves the right to update or modify this Order Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

Last Updated: 11/12/2025